If you're looking to return a faulty or incorrect item, please contact us so we can this sorted for you.

  • If you change your mind or do not need the item, you can return any item for a refund or store credit (less a 2.2% restocking fee), within 7 days of receiving your original order. - the customer is responsible for all return shipping costs and or loss whilst in transit.
  • Please always email us and obtain a return reference number before you return anything back to us.
  • We will charge you a 2.2% restocking fee unless your returned items are faulty or incorrect and you have a reference number from us.
  • We will pay for the replacement shipping cost if the items are faulty or incorrect.
  • All items must be returned to us before a refund or a replacement is issued.
  • We will refund the amount you paid when you purchased the item.
  • All goods will be inspected on return as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
  • Please put your order details including order number, return reference number, return reasons and your contact information together with your returned items.
  • The goods are your responsibility until they reach us, so make sure it's packed up properly and can't get damaged on the way. 
  • We are not responsible for any items that are returned to us by mistake.
  • Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
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ABN: 70 092 968 613

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